Privacy Policy

1. Data controller

ROYAL HEAT D.O.O. BEOGRAD-VOŽDOVAC operates Expo Transfers and is responsible for the personal information described in this policy. Complete operator details are available in the Impressum.

2. Data collected

Quote forms may collect transfer type, pickup and destination details, dates and times, flight number, passenger and suitcase counts, preferred vehicle category, name, optional company, email, phone, WhatsApp preference, notes and privacy consent. Contact forms collect the details needed to answer the message.

3. Why information is used

Inquiry data is used to review a requested journey, prepare an offer, communicate with the sender, prevent form abuse, keep the website secure and take steps requested before a possible transport agreement. Information may also be retained where necessary to meet legal obligations or establish, exercise or defend legal claims.

4. Service providers

Submitted inquiries are delivered to the business mailbox through the website hosting and email infrastructure. Cloudflare Turnstile processes technical request information to reduce automated abuse. Google Tag Manager and optional measurement tags load only after the visitor accepts optional analytics. Providers may process limited technical data under their own terms and applicable data-protection obligations.

5. Retention

Inquiry data is retained only as long as needed to respond, prepare an offer and meet applicable legal obligations.

6. Cookies and security

An essential secure session cookie supports CSRF protection and form state. Optional analytics is blocked until the visitor accepts it. Forms also use validation, rate limiting, a honeypot and Cloudflare Turnstile. No internet transmission or storage method can be guaranteed completely secure.

7. Your choices and rights

Depending on applicable law, individuals may request access, correction, deletion, restriction or objection and may lodge a complaint with the competent data-protection authority. Requests should identify the relevant inquiry so the operator can locate it without collecting unnecessary additional information.

8. Contact

Privacy questions and requests can be sent to [email protected]. The registered address appears in the Impressum; it is not represented as a walk-in customer office.